Dos And Dont’s of shipping a Mac for repair in the US and Canada

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In a new support document, Apple has shared with users the do’s and dont’s if they plan to ship their Mac for service in the US and Canada. Apple starts with reminding users that if their Mac aren’t shipped in time, they may refuse to repair:

Ship your Mac for repair within 30 days. If Apple hasn’t received your Mac within 30 days of your original request for service, we may cancel our offer to repair.  If your request is open, you may send your product to Apple for repair using the original Repair ID. If Apple has canceled your request, contact Apple Support to create a new repair request. Using a canceled Repair ID will cause service delays. Ship your Mac for repair within 30 days. If Apple hasn’t received your Mac within 30 days of your original request for service, we may cancel our offer to repair.  If your request is open, you may send your product to Apple for repair using the original Repair ID. If Apple has canceled your request, contact Apple Support to create a new repair request. Using a canceled Repair ID will cause service delays. 

Before you do ship your Mac, there are a few things Apple wants you to do:

  1. Back up your data. You’ll need a backup if we need to erase or replace the hard disk (or SSD) in your Mac during repair. Apple isn’t responsible for lost data. If you need help transferring data, schedule an appointment at an Apple Authorized Service Provider or an Apple Store.
  2. Remove your Mac from Find My (and leave it removed the whole time your Mac is in service). Turning Find My on during service will result in service delays, as Apple cannot repair your Mac with Find My on.
  3. Turn off your firmware password.
  4. Deauthorize your computer for content purchases.
  5. Disable or turn off third-party security software if you’re using it.
  6. If you’re concerned about the security of your data, erase your hard disk before sending in your Mac.

There are also specific rules for packing your Mac. Apple says not to include your “power adapter, power cable, SD card(s), keyboard protector, bottom cover, display cover, or any other accessories.” However, if you do, Apple is not responsible for any damages.

Apple then goes onto to explain more regulatory and legal information for its repair, which you can read here.

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Sami
Sami started falling in love with Apple in 2010 with the iPhone 4S. As a registered developer, he deeply admires the world of Apple. Sami is an aspiring journalist, writer, and actor. He also has devoted his life to sharing his passion and knowledge with others around the world.