CEO Tim Cook responds to grateful Indian customers email about the Apple Watch

tim cook email about the apple watch rect

Apple CEO Tim Cook responded to an email sent by a grateful Apple customer in India about how the Apple Watch saved his father’s life.

As reported by the Times of India, Rajhans who has an Apple Watch Series 5 used the ECG functionality on his watch to make sure he was okay after experiencing some normal symptoms. The Watch showed that he had an Afib which is the most serious type of irregular heart rhythm. He continued to use Apple Watch to check his heart overtime and the Watch continued to alert him to an Afib, so he shared his ECG findings with his doctors.

Upon looking at the ECG findings and further examination, his doctors found that he suffered from low ejection fraction, requiring immediate surgery. Due to COVID19, the hospital had to delay the operation until a few months later, however using his Apple Watch the doctors were able to continue to monitor his health for any abnormal signs.

Thankfully, the operation on Rajhans heart was conducted successfully in July. Rajihans son who initially bought the Apple Watch for his father decided to send CEO Tim Cook an email to thank him for how the Apple Watch saved his life.


Thank you for sharing this. I am happy to note that your father received medical
attention in time and I hope he is feeling better now. Our team will connect with you.


The Times of India does report that Apple’s team did follow up with Rajihans to check on his health. His son, Siddharth says “The idea of having an Apple Watch or such a gadget is to strike a balance between using tech and creating medical awareness in order to take charge of our parents’ lives.”

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Sami started falling in love with Apple in 2010 with the iPhone 4S. As a registered developer, he deeply admires the world of Apple. Sami is an aspiring journalist, writer, and actor. He also has devoted his life to sharing his passion and knowledge with others around the world.