Multiple posts on social media were reporting issues with accessing Apple’s order status page via the Apple Store. Many customers were attempting to track the orders of their new iPhone 12 and iPhone 12 Pro given they’re expected to arrive tomorrow, Friday, October 23rd. When attempting to do so however some users were being prompted with a “Orders are not available at this time” message.
Apple Support was informing users that the outage was due to the status of iPhone 12 and iPhone 12 Pro shipments being updated, advising that customers check back in a few hours. Around 4 hours later at 7 AM PT time, the issue was resolved.